NEED TECHNICAL ASSISTANCE?
OUR TECHNICIANS ARE AT YOUR DISPOSAL
HIGH QUALITY PRODUCTS to minimize downtime and problems
99% PRODUCTS READY FOR DELIVERY to serve you quickly and effectively
EXPERT PRE-SALES CONSULTANCY to always leave with the right equipment
SPECIALIZED TECHNICIANS (AND PATIENT) to help you in case of need
SPARE PARTS READY FOR DELIVERY for quick and effective repairs
INTERNAL WORKSHOP for special constructions and repairs
Specialized technical assistance from our internal technicians:
Our team of highly trained technicians are ready to tackle any problem you may encounter.
If the machine is too far away to intervene directly and quickly, we use the most recent support technologies, such as remote viewing of problems via video calls, to quickly and economically solve the most common problems.
In 95% of cases, already by telephone, our technicians are able to provide you with precise instructions on how to solve problems or advise you on the most appropriate solutions.
Fast and efficient after-sales service:
If the problem cannot be resolved over the phone, we have an affordable, fast and efficient in-house repair service available.
Simply send us the faulty machine and it will usually be fixed within 2 days.
This approach helps speed up response times and reduce costs for customers, who don't have to worry about labor costs at their location or travel costs.
Targeted interventions at the customer site:
In the event that the machinery is too large to be shipped or is located in a remote area, we offer targeted interventions at the customer's site.
Our technicians will travel to the site to solve the problem directly, minimizing inconvenience and waiting times.
Choosing to buy in our shop means being guaranteed not only quality products ready for delivery, but also a complete and reliable assistance service.
Thanks to our experience, to the new technologies to support and to the competence of our technicians, we are able to offer a rapid and economic assistance to satisfy the needs of our customers.
Trust us for a worry-free online and offline shopping experience with the support of a team ready to solve your every need.