TRANSPORTATION AND COURIER

Once the payment has been received, we will prepare the goods and send them using one of our couriers.
A telephone number is required to be left with the courier. The material is delivered to the ground floor if it is small and light.
If we are dealing with large, heavy products or products packed on pallets, the courier cannot unload them and they will have to be unloaded with your forklift.
If you do not have a forklift, you must request a courier with tail lift

b) Our courier with tail lift (goods unloaded on the ground)

Those who do not have a forklift or a system suitable for unloading pallets or heavy equipment available should select this method of transport. This type involves an increase indicated in the order due to the supplement required by the courier to send an equipped vehicle.

Warning: depending on the product ordered and the shipping address, Ferplast (or the courier in charge) could make deliveries with a vehicle equipped with an actual tail lift or with other unloading systems (cranes, slides, etc...)
The choice of the most suitable system is managed by Ferplast or by the courier and depends on the availability of vehicles and the type of products to be unloaded (pallets, trolleys, etc.).

c) Direct withdrawal

By selecting the direct collection, you can take care of the transport by sending your trusted courier or by collecting the goods yourself with your own vehicle.

Following payment, we will prepare the goods, pack them and send you an email indicating the dimensions and weight of the packaging.
You can send your own courier for collection or collect the products directly with your own vehicle.

CHECK UPON RECEPTION

Upon delivery, the customer is required to check that the number and type of packages being delivered corresponds to the number and type of packages indicated on the delivery note/invoice and that the packaging is intact, not damaged or otherwise altered.

The packaging is usually so robust that the material inside is not affected by damages.

However, the courier during the travel could cause damage to the goods.
Since Ferplast is not directly responsible for damage caused during shipment or for any delays due to the courier, we always invite you to check the integrity of the same and report any tampering, cuts or missing parts to the courier, marking it on the delivery note that will be signed.

It is a good habit to write or stamp "accepted subject to inspection" on the courier's bill.

If the damages are not visible from the outside, the customer is required to report the problems encountered within 24 hours of receiving the goods, documenting it by sending a photograph or video on whatsapp.
In this way we will be able to contact the courier and replace or repair the goods quickly.

It is always possible to ask us for insured shipping.

COURIERS USED AND DELIVERY TIMES IN ITALY

Delivery times may vary depending on the size of the pallets and their weight.
For standard products, we generally ship with an express courier (Bartolini, GLS, etc.) and delivery takes place within 24/48 hours.

For bulkier products such as machinery or products on pallets, we rely on couriers who carry bulky goods.
Delivery times for bulky products can vary from 2 to 5 working days.

TRANSPORT (ABROAD)
Deliveries made abroad require advance payment by credit card or advance bank transfer.
We ship by courier to most European and non-European countries.
It is also possible to choose direct collection (zero cost) and arrange transport.
See our country list for more information.

Unless otherwise specified, the organization of transport is the responsibility of the customer.
All taxes and customs fees are excluded from the indicated prices.
Contact us for a specific quote.